Privacy Policy

Introduction

Raftech ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Raftech.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our Service) alongside our application, Raftech. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

What Information Do We Collect?

We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Email Address
• Name/Username
• Phone Numbers

When Does Raftech Use End User Information from Third Parties?

Raftech will collect End User Data necessary to provide the Raftech services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When Does Raftech Use Customer Information from Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Raftech customer, we receive information from a third party that provides automated fraud detection services to Raftech. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do We Share the Information We Collect with Third Parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the app in a shared location, and type of the device used to visit the app. They may aggregate information about our advertising and what you see on the app and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and When Is Information Collected from Customers and End Users?

Raftech will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience — your information helps us to better respond to your individual needs
• To improve our app — we continually strive to improve our app offerings based on the information and feedback we receive from you
• To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

How Do We Use Your Email Address?

By submitting your email address on this app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Raftech to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries our services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligation, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file.

We cannot, however, ensure or warrant the absolute security of any information you transmit to Raftech or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could My Information Be Transferred to Other Countries?

Raftech is incorporated in Nigeria. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the Information Collected Through the Raftech Service Secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I Update or Correct My Information?

The rights you have to request updates or corrections to the information Raftech collects depend on your relationship with Raftech. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (Subject to the following paragraph), by canceling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Raftech or any of its Corporate Affiliates (as defined herein), or that portion of Raftech or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Raftech, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Nigeria without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Nigeria, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.

By using Raftech or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our Raftech, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Raftech. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Raftech uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser. You should visit your browser's help menu for more information.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 12. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Raftech shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Raftech does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Raftech Dispute Resolution Policy

About This Dispute Resolution Policy

In our marketplace, Raftech aims to provide a fluid and user-friendly experience. However, there may occasionally be disagreements between buyers and sellers, or between buyers and Raftech.

Customers can follow the instructions in this policy to report problems, make complaints, and settle disputes.

How Do I File a Complaint or Report a Problem?

You can call Raftech customer support at +2349035612927 or use live chat on WhatsApp through the chat icon on the website to report an issue or make a complaint.

You can also use the email addresses and online contact forms provided below to get in touch with the appropriate team for quick and effective resolution of the specific types of concerns indicated below.

Issue	Contact
RafTech Account Related Queries (Including Account Closure)	admin@raftech.com.ng
Report Security Breaches and Suspected Frauds	support@raftech.com.ng
Data Privacy Related Requests	complaint@raftech.com.ng
Legal Disputes	legal@raftech.com.ng
Report Incorrect Product Information	sales@raftech.com.ng
Report Infringing Products	sales@raftech.com.ng

What Happens After I Report an Issue or Complaint?

Following the receipt of your issue or complaint, Raftech will take the following actions:

1. To keep you informed and track the problem, note the following information: Your name and contact information; The nature of the problem
2. Assign the complaint a reference number for tracking.
3. If the problem is not solved after your initial contact, send you regular email updates on the efforts taken to fix it.
4. Request your confirmation of your degree of satisfaction with the resolution after sending you an email to let you know the issue has been fixed.

What Happens If My Issue or Complaint Is Not Resolved to My Satisfaction?

Raftech uses the escalation procedure outlined below to make sure that all issues are resolved promptly and satisfactorily.

1. When a problem arises, we will try to fix it at the initial point of contact with the customer service staff.
2. An investigation will be conducted by a member of the issue resolution team if our customer support team is unable to fix your problem within 24 hours of your initial contact.
3. The problem-solving team may need further details from you, and they will look into the situation taking into account all pertinent factors and information available. After your initial contact, you will receive notification of their findings within 48 hours.
4. The customer experience team will be automatically notified as the next step of escalation if the problem is not fixed within 48 hours of your initial contact. After your initial contact, we make every effort to resolve any difficulties within 5 working days.

Can I Contact Sellers Directly?

Raftech will make every effort to get in touch with vendors to address customer complaints on their behalf. Customers can ask for direct contact information for merchants if these efforts are unsuccessful by calling customer support.

What If a Seller Refuses to Cooperate in the Dispute Resolution Process?

Any seller whose account is limited or deleted for failing to assist in good faith in resolving a customer complaint.

General Terms and Conditions of Use of the Marketplace for Buyers and Sellers

1. Introduction

1.1. Raftech Analytics and Consults Limited trades under the name "Raftech" for the selling and acquisition of Tech Products and Services ("products") in its designated territory. Raftech/We runs an online marketplace composed of a website and a mobile application ("marketplace") together with supporting IT logistics and payment infrastructure.

1.2. These general terms and conditions govern your use of the marketplace and any linked services, and they apply to both buyers and sellers on the marketplace.

1.3. You fully agree to these general terms and conditions by using our marketplace. You are not permitted to use our marketplace if you disagree with our general terms and conditions or any portion of them.

1.4. If you use our marketplace in the course of a business or other organizational project, you agree to the following:

• Bind yourself and the person company or other legal entity that operates that business or organizational project to these general terms and conditions;
• Agree that in these general terms and conditions, "you" shall refer to both the individual user and the business or other organizational project.

2. Registration and Account

2.1. If you are younger than 12 years old, you cannot register with our marketplace (by using our marketplace or agreeing to these general terms and conditions you warrant and represent to us that you are at least 12 years of age).

2.2. When you create an account with our marketplace, you will be required to enter your email address and password, and you agree to the following terms:

• Keep your password private; promptly notify us in writing (using the information provided on the website's contact page) if you become aware of any disclosure of your password;
• You could be held accountable for any losses resulting from any activity on our marketplace that results from any failure to keep your password secure.
• You must use your account solely for your own purposes; you may not give access to it to anybody else. If you provide a third party permission to handle your account management, you do so at your own risk.
• The only condition is that if we cancel any products or services you have paid for but have not received and you have not violated these general terms and conditions, we will issue a refund to you in respect of the same.
• We reserve the right to suspend or cancel your account at any time and to edit your account information without prior notice or justification.
• You can close your account on our marketplace by getting in touch with us.

3. Terms and Conditions of Sale

3.1. You acknowledge and agree that:

• The marketplace provides an online location for sellers to sell and buyers to purchase products;
• We shall accept binding sales on behalf of sellers but (unless Raftech is indicated as the seller) Raftech is not a party to the transaction between the seller and the buyer; and
• A contract for the sale and purchase of a product or products will come into force between the buyer and seller and accordingly you commit to buying or selling the relevant product or products upon the buyer's confirmation of purchase via the marketplace.

3.2. Subject to these general terms and conditions the seller's terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:

• The price of a product will be as specified in the appropriate product listing;
• The price of a product must include all taxes and be in accordance with all current regulations;
• Shipping fees; packaging fees; handling fees; and administrative fees; Costs of insurance;
• Products must be of satisfactory quality, fit and safe for any purpose specified in and conform in all material respects to the product listing and any other description of the products supplied or made available by the seller to the buyer;
• Other ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and clearly stated in the product listing;
• Delivery of digital products may be made electronically; and
• The seller guarantees that, with regard to physical products sold, the seller has good title to, is the sole legal and beneficial owner of, and has the authority to supply the products in accordance with this Agreement, and that the products are not subject to any third-party rights or restrictions, including with regard to third-party intellectual property rights and/or any criminal insolvency or tax investigation or proceedings. With regard to digital products, the seller warrants that the seller has good title to supply the digital products to the buyer.

4. Returns and Refunds

4.1. We will handle product returns from customers and product acceptance from sellers in line with the marketplace's returns page (Upcoming), as it may be updated from time to time. Returns will only be accepted at our discretion and in accordance with the applicable laws of the territory.

4.2. Refunds for returned goods must be handled in line with the marketplace's refunds page, as it may be updated from time to time. Refund policies will be applied at our discretion, subject to any applicable local legislation.

• We reserve the right to issue refunds for the following reasons: the product price; local and/or international shipping costs (as specified on the refunds page); and
• Via store credit vouchers, mobile money transfer, bank transfers, or other means we may from time to time deem appropriate.

4.3. In its capacity as the seller's agent, Raftech will accept returned goods and give refunds. Raftech will only give refunds for delivery failures in relation to digital goods and services and fresh food, despite articles 4.1 and 4.2 above. The terms and conditions of sale set forth by the vendor must be followed if payment for such products needs to be refunded for any other reason.

4.4. Any changes to our refunds or returns policy will apply to all purchases made as of the publication date of the modification on our website.

5. Payments

You must follow the Payments Information and Guidelines on the marketplace when making payments due under these general terms and conditions.

6. Store Credit

According to the Raftech Store Credit Terms and Conditions, as they may be updated from time to time, Store Credits may be acquired and managed. Raftech retains the right, in its sole discretion, to revoke Raftech store credit incentives for any reason, including when we suspect fraud or wrongdoing. On our website, you may see the terms and conditions for Reward Store Credit.

7. Promotions

Raftech and/or other promoters must manage promotions and competitions in compliance with the Promotions Terms and Conditions. The terms and conditions for each Promotion are available on our website.

8. Rules About Your Content

8.1. Your content is defined as all works and materials (including without limitation text, graphics, audio, video, audio-visual, scripts, and software) that you submit to us or our marketplace for storage, publication, processing, or onward transmission. It also refers to all communications on the marketplace, such as reviews of products, feedback, and comments.

8.2. Your content must be accurate, comprehensive, and truthful for us to utilize it in compliance with these general terms and conditions.

8.3. Your content must be appropriate, civil and tasteful and accord with generally accepted standards of etiquette and behaviour on the internet and must not:

• Be derogatory, indecent, pornographic, lewd, provocative, or sexually explicit;
• Show violence in an overt, gratuitous, or graphic manner; be blasphemous; or violate laws against racial or religious discrimination;
• Be irritating, inconvenient, or generate unnecessarily high levels of worry for anyone, or be misleading, fraudulent, threatening, abusive, harassing, anti-social, hateful, discriminating, or inflammatory.

8.4. Your content must not be illegal, unlawful, violate anybody's legal rights, or be liable for legal action being taken against anyone (in each case in any jurisdiction and under any applicable law).

8.5. You must not use our marketplace to link to any website or web page consisting of or containing material that would, were it posted on our marketplace, breach the provisions of these general terms and conditions.

8.6. You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

8.7. Product reviews by customers may be facilitated by using the marketplace's review feature. You may not provide false, incorrect, or phony reviews via the review feature or any other form of contact.

8.8. You may not sabotage a transaction by contacting a user to buy or sell an item listed on the marketplace outside of the marketplace; communicating with a user involved in an ongoing or concluded transaction to steer them away from a specific buyer; seller; or item; or contacting a user with the intention of collecting any payments; or communicating with a user involved in an active or completed transaction.

8.9. You agree to use caution and good judgment while communicating with other users and that all users of the marketplace are solely responsible for their interactions with other users. You must not send them any private information, such as credit card numbers.

8.10. We reserve the right to periodically evaluate your content and to remove any of it for any reason in our sole discretion.

8.11. You can contact us as described in section 11 if you become aware of any illegal content or conduct on our marketplace or any content or activity that violates these general terms and conditions.

9. Our Rights to Use Your Content

9.1. You grant us a perpetual, non-exclusive, royalty-free right to use, copy, display, perform, modify, publish, translate, and distribute your work in all public and private media now known or hereafter developed.

9.2. You give us the authorization to sublicense the rights granted by clause 9.1.

9.3. You give us permission to file a lawsuit alleging that section 9.1 rights have been violated.

9.4. You warrant and represent that any other moral rights in your material have been waived to the fullest extent permissible by applicable law, and you hereby waive all moral rights in your content to the fullest extent permitted by applicable law.

9.5. If you violate our rules on content in any manner, or if we have a good faith suspicion that you have violated our rules on content, we may remove, unpublish, or alter all of your content without affecting our other rights under these general terms and conditions.

10. Use of Website and Mobile Applications

10.1. In this section 10, words "marketplace" and "website" shall be used interchangeably to refer to Raftech's websites and mobile applications.

10.2. You may:

• View pages from our website in a web browser;
• Download pages from our website for caching in a web browser;
• Print pages from our website for your own personal and non-commercial use providing that such printing is not systematic or excessive;
• Stream audio and video files from our website using the media player on our website; and
• Use our marketplace services by means of a web browser subject to the other provisions of these general terms and conditions.

10.3. Except as expressly permitted by section 10.2 or the other provisions of these general terms and conditions you must not download any material from our website or save any such material to your computer.

10.4. You may only use our website for your own personal and business purposes in respect of selling or purchasing products on the marketplace.

10.5. Except as expressly permitted by these general terms and conditions you must not edit or otherwise modify any material on our website.

10.6. Unless you own or control the relevant rights in the material you must not:

• Republish material from our website (including republication on another website);
• Sell rent or sub-license material from our website;
• Show any material from our website in public;
• Exploit material from our website for a commercial purpose; or
• Redistribute material from our website.

10.7. Notwithstanding section 10.6 you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.

10.8. We reserve the right to suspend or restrict access to our website to areas of our website and/or to functionality upon our website. We may for example suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass or attempt to circumvent or bypass any access restriction measures on the website.

10.9. You must not:

• Use our website in any way or take any action that causes or may cause damage to the website or impairment of the performance availability accessibility integrity or security of the website;
• Use our website in any way that is unethical unlawful illegal fraudulent or harmful or in connection with any unlawful illegal fraudulent or harmful purpose or activity;
• Hack or otherwise tamper with our website;
• Probe scan or test the vulnerability of our website without our permission;
• Circumvent any authentication or security systems or processes on or relating to our website;
• Use our website to copy store host transmit send use publish or distribute any material which consists of (or is linked to) any spyware computer virus Trojan horse worm keystroke logger rootkit or other malicious computer software;
• Impose an unreasonably large load on our website resources (including bandwidth storage capacity and processing capacity);
• Decrypt or decipher any communications sent by or to our website without our permission;
• Conduct any systematic or automated data collection activities (including without limitation scraping data mining data extraction and data harvesting) on or in relation to our website without our express written consent;
• Access or otherwise interact with our website using any robot spider or other automated means except for the purpose of search engine indexing;
• Use our website except by means of our public interfaces;
• Violate the directives set out in the robots.txt file for our website;
• Use data collected from our website for any direct marketing activity (including without limitation email marketing SMS marketing telemarketing and direct mailing); or
• Do anything that interferes with the normal use of our website.

11. Copyright and Trademarks

11.1. Subject to the express provisions of these general terms and conditions:

• We together with our licensors own and control all the copyright and other intellectual property rights in our website and the material on our website; and
• All the copyright and other intellectual property rights in our website and the material on our website are reserved.

11.2. Raftech's logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks and such use may constitute an infringement of our rights.

11.3. The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.

12. Data Privacy

12.1. Buyers agree to processing of their personal data in accordance with the terms of Raftech's Privacy and Cookie Notice.

12.2. Raftech shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

12.3. Sellers shall be directly responsible to buyers for any misuse of their personal data and Raftech shall bear no liability to buyers in respect of any misuse by sellers of their personal data.

13. Due Diligence and Audit Rights

13.1. We operate an anti-fraud and anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.

13.2. You agree to provide to us all such information documentation and access to your business premises as we may require:

• In order to verify your adherence to and performance of your obligations under these terms and conditions;
• For the purpose of disclosures pursuant to a valid order by a court or other governmental body; or
• As otherwise required by law or applicable regulation.

14. Raftech's Role as a Marketplace

14.1. You acknowledge that:

• Raftech facilitates a marketplace for buyers and third party sellers or Raftech where Raftech is the seller of a product;
• The relevant seller of the product (whether Raftech is the seller or whether it is a third party seller) shall at all times remain exclusively liable for the products they sell on the marketplace; and
• In the event that there is an issue arising from the purchase of a product on the marketplace the buyer should seek recourse from the relevant seller of the product by following the process set out in RAFTECH'S DISPUTE RESOLUTION POLICY.

14.2. We commit to ensure that Raftech or third party sellers as applicable submit information relating to their products on the marketplace that is complete accurate and up to date and pursuant thereto:

• The relevant seller warrants and represents the completeness and accuracy of their information published on our marketplace relating to their products;
• The relevant seller warrants and represents that the material on the marketplace is up to date; and
• If a buyer has a complaint relating to the accuracy or completeness of the product information received from a seller (including where Raftech is the seller) the buyer can seek recourse from the relevant seller by following the process set out in the Raftech Dispute Resolution Policy.

14.3. We do not warrant or represent that the marketplace will operate without fault; or that the marketplace or any service on the marketplace will remain available during the occurrence of events beyond Raftech's control (force majeure events) which include but are not limited to; flood drought earthquake or other natural disasters; hacking viruses malware or other malicious software attacks on the marketplace; terrorist attacks civil war civil commotion or riots; war threat of or preparation for war; epidemics or pandemics; or extra-constitutional events or circumstances which materially and adversely affect the political or macro-economic stability of the territory as a whole.

14.4. We reserve the right to discontinue or alter any or all of our marketplace services and to stop publishing our marketplace at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any marketplace services or if we stop publishing the marketplace. This is without prejudice to your rights in respect of any unfulfilled orders or other existing liabilities of Raftech.

14.5. If we discontinue or alter any or all of our marketplace in circumstances not relating to force majeure we will provide prior notice to the buyers and sellers of not less than fifteen (15) days with clear guidance on the way forward for the pending transactions or other existing liabilities of Raftech.

14.6. We do not guarantee any commercial results concerning the use of the marketplace.

To the maximum extent permitted by applicable law and subject to section 15.1 below we exclude all representations and warranties relating to the subject matter of these general terms and conditions our marketplace and the use of our marketplace.

15. Limitations and Exclusions of Liability

15.1. Nothing in these general terms and conditions will:

• Limit any liabilities in any way that is not permitted under applicable law; or
• Exclude any liabilities or statutory rights that may not be excluded under applicable law.

15.2. The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms and conditions:

• Are subject to section 15.1; and
• Govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions including liabilities arising in contract in tort (including negligence) and for breach of statutory duty except to the extent expressly provided otherwise in these general terms and conditions.

15.3. In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.

15.4. Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the marketplace shall constitute a separate contract for the purpose of this section 15.

15.5. Notwithstanding section 15.4 above we will not be liable to you for any loss or damage of any nature including in respect of:

• Any losses occasioned by any interruption or dysfunction to the website;
• Any losses arising out of any event or events beyond our reasonable control;
• Any business losses including (without limitation) loss of or damage to profits income revenue use production anticipated savings business contracts commercial opportunities or goodwill;
• Any loss or corruption of any data database or software; or
• Any special indirect or consequential loss or damage.

15.6. We accept that we have an interest in limiting the personal liability of our officers and employees and having regard to that interest you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

15.7. Our marketplace includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

16. Indemnification

16.1. You hereby indemnify us and undertake to keep us indemnified against:

• Any and all losses damages costs liabilities and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our marketplace or any breach by you of any provision of these general terms and conditions or the Raftech codes policies or guidelines; and
• Any VAT liability or other tax liability that we may incur in relation to any sale supply or purchase made through our marketplace where that liability arises out of your failure to pay withhold declare or register to pay any VAT or other tax properly due in any jurisdiction.

17. Breaches of These General Terms and Conditions

17.1. If we permit the registration of an account on our marketplace it will remain open indefinitely subject to these general terms and conditions.

17.2. If you breach these general terms and conditions or if we reasonably suspect that you have breached these general terms and conditions or any Raftech codes policies or guidelines in any way we:

• Temporarily suspend your access to our marketplace;
• Permanently prohibit you from accessing our marketplace;
• Block computers using your IP address from accessing our marketplace;
• Contact any or all of your internet service providers and request that they block your access to our marketplace;
• Suspend or delete your account on our marketplace; and/or
• Commence legal action against you whether for breach of contract or otherwise.

17.3. Where we suspend prohibit or block your access to our marketplace or a part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

18. Entire Agreement

These general terms and conditions and the Raftech codes policies and guidelines (and in respect of sellers the seller terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our marketplace and shall supersede all previous agreements between you and us in relation to your use of our marketplace.

19. Hierarchy

Should these general terms and conditions the seller terms and conditions and the Raftech codes policies and guidelines be in conflict these terms and conditions the seller terms and conditions and the Raftech codes policies and guidelines shall prevail in the order here stated.

20. Variation

20.1. We may revise these general terms and conditions the seller terms and conditions and the Raftech codes policies and guidelines from time to time.

20.2. The revised general terms and conditions shall apply from the date of publication on the marketplace.

21. No Waiver

No waiver of any breach of any provision of these general terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of these general terms and conditions.

22. Severability

22.1. If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable the other provisions will continue in effect.

22.2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted that part will be deemed to be deleted and the rest of the provision will continue in effect.

23. Assignment

23.1. You hereby agree that we may assign transfer sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.

23.2. You may not without our prior written consent assign transfer sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.

24. Third Party Rights

24.1. A contract under these general terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.

24.2. The exercise of the parties' rights under a contract under these general terms and conditions is not subject to the consent of any third party.

25. Law and Jurisdiction

25.1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.

25.2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.

26. Our Company Details and Notices

26.1. You can contact us by using the contact details listed on the contact us page.

26.2. You may contact our sellers for after-sales queries including any disputes by requesting their contact details from the Raftech in accordance with the DISPUTE RESOLUTION POLICY pursuant to which Raftech shall be obliged to ensure that the seller is clearly identifiable.

26.3. You consent to receive notices electronically from us. We may provide all communications and information related to your use of the marketplace in electronic format either by posting to our website or application or by email to the email address on your account. All such communications will be deemed to be notices in writing and received by and properly given to you.